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2025-12-18 16:12:46
my country's first national standard in the field of virtual digital humans, "General Technical Requirements for Customer Service-Oriented Virtual Digital Humans," was recently officially released. This standard fills a gap in industry technical specifications, providing unified technical requirements and evaluation standards for the research, development, production, and application of customer service-oriented virtual digital humans. The standard stipulates that 2D digital human images must ensure complete and clear facial details, and 3D hyper-realistic digital human models must have no fewer than 200,000 faces. It requires digital humans to support multimodal interaction, including voice, gestures, and body movements, and to possess operational and maintenance capabilities such as keyword maintenance and corpus updates. It also requires an emotional interaction success rate of no less than 80%, enabling digital human customer service to move beyond simply "responding" to "empathizing." (CCTV Finance)
